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Knowledge Management Services & Advisory

At Swizz Global Consult we believe Talent/Skills are as good as the knowledge available to them, so our knowledge management consultancy services enable organizations of any size to improve performance and profitability by designing knowledge management strategies and frameworks, delivering knowledge management initiatives, providing essential knowledge management toolkits and delivering tangible business value from knowledge held right across the enterprise, from strategy through to implementation.

Knowledge management is nothing new. For hundreds of years, owners of family businesses have passed their commercial wisdom on to their children, master craftsmen have painstakingly taught their trades to apprentices, and workers have exchanged ideas and know-how on the job. As the foundation of industrialized economies has continued shifted from natural resources to intellectual assets, executives have been compelled to examine the knowledge underlying their businesses and how that knowledge is used. At the same time, the rise of networked computers has made it possible to codify, store, and share certain kinds of knowledge more easily and cheaply than ever before.

Since knowledge management as a conscious practice is so young, executives have lacked successful models that they could use as guides. And we can help fill that gap.

What is Knowledge Management?

  • Doing what is needed to get the most out of knowledge resources.
  • Focuses on organizing and making available important knowledge, wherever viable important knowledge, wherever and whenever it is needed.
  • Related to the concept of intellectual capital, composed of both human & structural capital.

Signs that knowledge management needs to be improved in an organization. Some of the common ones are listed below

  • Why do we keep having to re-learn this?
  • How do I know where to find this knowledge?
  • I’m sure I heard someone mention that to me the other day, now who was it?
  • Someone must have done this before – but who?
  • When that guy left, he took all that knowledge with him.
  • It was pure luck that I met Freddy – he had just the answer I was looking for
  • That went very well – how do we repeat that success?
  • We made this mistake in our other office too

Is knowledge a key business issue for you?

  • If your organization requires good knowledge based decisions, then knowledge is one of your key assets.
  • If you are a consulting firm, a contractor, or an educational or professional body that creates and deploys knowledge on behalf of customers and clients, then again knowledge is one of your key assets.
  • Knowledge will also be a key business issue for you if your staff turnover is large, and you need to transfer knowledge into a new generation of workers.
  • It is a key business issue for you, if much of your core operational knowledge is held by people approaching retirement age.
  • It is a key business issue for you, if you are involved in repeat activity, where knowledge from the past can help improve future performance.
  • It is a key business issue for you, if many dispersed parts of the business are performing the same process, with varying results.
  • It is a key business issue for you if your budget is being challenged and you are having to contemplate delivering ‘more for less’

Knowledge management boosts decision-making ability in general. In making sure that all employees have access to the overall expertise held within the organization, a smarter workforce is built who are more able to make quick, informed decisions that benefits.

Knowledge Retention and Transfer Strategy

The risk posed by an ageing workforce or workforce turnover is a huge issue for many industries. As experienced staff retire or leave a company, so critical knowledge will leave with them, which can leave the company highly exposed unless that knowledge can be retained and transferred to more junior, less experienced staff.

Where knowledge loss represents a significant risk to an organization, then a Knowledge Retention Strategy and program represents the management of change necessary to reduce that risk to an acceptable level.

Our Knowledge Management strategy consists of making sure that the teams and individuals have the know-how they need, to make their task easier and to improve their performance. Knowledge therefore feeds performance, and knowledge is also derived from performance.